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RokuReynan-L
Community Moderator
Community Moderator

Re: What to do if I forgot my Roku PIN code (pin number)

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Hi, @Rayandlynnette.

Welcome to the Roku Community!

We appreciate you reaching us about activating without a PIN. We're here to provide some steps you can try.

If you forgot your PIN, you may try to update it on your account.

Here are the steps:

  1. Sign in to my.roku.com
  2. Under Device settings, select PIN/Parental controls
  3. To set up a PIN, select Create a PIN
  4. To reset an existing Roku PIN, select Change PIN

Furthermore, you may visit this support article on how to create, change, or remove your Roku PIN

Hope this helps!

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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Re: What to do if I forgot my Roku PIN code and tv was gifted

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RokuHaz-M
Community Moderator
Community Moderator

Re: What to do if I forgot my Roku PIN code and tv was gifted

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Hi @Rubycoronado98

Welcome to the Roku Community!

We understand your concern about your account's forgotten PIN. Don't worry—there's a way to reset it. If you have access to the account linked to your Roku TV, we can simply reset it by going to your Account. If you're unsure what email is activated on your TV, Here's how to check it: Go to Home > Settings > System > About. If you don't have access, we highly suggest Factory resetting and creating a new account. To factory reset a device go to Home > Settings > System > Advance System Settings > Factory Reset.

Hope this helps. 💜

The Roku Community Team

Haz M.
Roku Community Moderator
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