Account, payments & subscriptions

[MilesV]

Dear Roku community I’d like to share a software glitch on the website I just discovered, so I was trying to purchase a new Roku and I go to my cart to pay and it said the cart was empty so I added it again and again nothing, I reset my phone and tried my laptop no good, so I tried changing my payment card into one in my own name and it went through. 

[RokuTakashi · Accepted solution]

Hi, @MilesV 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your purchase on the official Roku website. Kindly be advised that this has been acknoweldged by the our team, and we're thankful for your feedback. Our team is currently working on this to provide a better online purchasing experience.

If there's anything we can do to assist you further, please keep us posted.

Best wishes,
Kash

[BillinDen]

streaming stick 4K ihas been added but cart will not load

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @BillinDen.

We understand that you're having trouble placing your Roku Streaming Stick 4K order on our website. We're happy to help. 

Have you attempted using different web browsers? If you haven't, please try accessing our website, Roku.com, using a different web browser to check if your order will be processed successfully. In the meantime, you can visit this support FAQ How can I get help with an existing order? 

Hope this helps your concern. 

Please let us know if there's anything else we can do to assist you.

All the best,
Emman

[pissd1]

shopping cart will not load but everything else will . and have tried on other web browser sites 

[RokuHaz-M]

Thanks for letting us know! @pissd1

I understand that you’re having trouble with the shopping cart not loading on the website. There could be several reasons for this issue, so let's explore some steps that might help us resolve it. Since you've already tried other web browsers, please try rebooting your phone and then attempt it again. If the issue still persists, please try using different phones and access the website through this link.

Let me know how it went!

Roku Community Team

[jd4rfjr88]

i am also facing same issue while acessing the website.

[JWS9518]

@jd4rfjr88 Roku's site had an issue a couple weeks ago and it is possible they are having technical issues again.  You can either try waiting a few hours as they had it corrected pretty quickly last time, or you can try clearing the cache of your web browser and see if that helps.