Account, payments & subscriptions

[JWS9518]

@dr_unstoppable Check the instructions above.  You can check you Roku account to see if you have any subscriptions through Roku or contact Disney customer service directly regarding the charge.

If you did not authorize those charges, you should reach out to your bank/credit card company and dispute them.

[Heather1227]

Never signed up for this and get charged 15.99 a month 

[RokuRhea-V · Accepted solution]

Hi @Heather1227 

Welcome to the Roku community 

We understand that you've encountered an unexpected charge from Disney Plus on your account that you did not authorize. We are here to assist you with this matter.

If your Disney+ subscription is billed via Roku, be aware that Disney has its own cancellation and refund policies. To cancel your subscription or request a refund, the most effective way to proceed is to contact Disney directly and provide your Disney+ account email address. You can contact them at https://help.disneyplus.com/ for further assistance. 

If you have any additional questions, please don't hesitate to let us know.

Thanks
The Roku Community Team 

[CMHILTON]

This also happened to me can someone please look into this and contact me for reimbursement

[RokuRhea-V]

Welcome to the Roku Community! @CMHILTON 

Thanks for letting us know about this issue. Please note that Disney has its own cancellation and refund policies. The most effective approach to canceling your subscription or requesting a refund is to contact Disney support directly and provide the email address associated with your Disney+ account.

I hope this gets resolved soon.

Thanks,

The Roku Community Team

[CMHILTON]

I have no subscription with Disney and I confirmed this already. Please advise since I have no other way of reaching a customer support agent. Thank you kindly.

[JWS9518]

@CMHILTON  Did you check to see if you have multiple email accounts for your device? If you cannot find any subscription in your Roku account and/or Disney has no subscription for you or any of your email account, it is possible that your credit card information might have been compromised. Hackers can make it look like a legit charge even if it is not.

I would suggest contacting your bank/credit card company and reporting the charges, especially if you don't have a subscription.

I would also suggest setting up a pin on your device to avoid accidental/unauthorized purchases and possibly change your password on your Roku account.

[jase307]

Please quit taking money from my account Roku for Disney electro

[renojim]

@jase307, you're not going to accomplish anything here.  Contact account/payment support at https://support.roku.com/contactus.

[IanHahn]

Many people are having the same issue with Roku billing us for “Disney Electro”. A service or subscription that Disney+ doesn’t recognize when you contact them directly. They refer you to Roku. Then Roku refers you back to Disney, and on and on it goes with no resolution. I disputed the charges via PayPal on the recommendation of both Disney+ and Roku, only for Roku to deny the request. It’s feeling like a scam at this point. My advice is to sign up for subscriptions directly on your phone and not through Roku on your TV.