Account, payments & subscriptions

[ErinL1989]

My email was hacked and I do not have access to it. I am being charged for subscriptions I do not want or need. I have been charged for months without any resolution. I have even gotten a new card so I would stop being charged. When I put in my new card for a subscription I do want (angle studio ) it charged me all over again for multiple subscription I do not want. When I log into my new email on Roku it says I have no subscriptions. All these subscriptions are on my old email add that was hacked and I can’t get into . I need this fixed 

[RokuHaz-M · Accepted solution]

Hi @ErinL1989 

Thanks for bringing this to us!

If you can’t access your email anymore, it’s a good idea to reach out to our Account and Subscription Team for help with this issue. You could also call your bank to stop the recurring charges and dispute those payments. Here is the link to our support page, which may help you in finding what you need.

Hope this helps!

Roku Community Team