Account, payments & subscriptions

[Jenna8206]

I haven’t had anything Roku in a year and out of the blue I’m charged $17.27. And this is a major problem when you’re living paycheck to paycheck. I have gone through the whole account and I’ve searched forever about how to get a hold of someone and I can’t. I am so mad. Just refund my account immediately!

[RokuJharra-Q · Accepted solution]

Hi, @Jenna8206!

Thanks for posting here in the Roku community!

We're so sorry for any trouble and want to help make things right as soon as possible.

For any refund concerns, our accounts and billing team will work with you to find the best solution. You can rely on us to take care of everything! For further assistance, please do not hesitate to contact our  Roku support team. You can select the "Account, Payments, and Subscriptions" options to get detailed assistance and provide us with any necessary information. We are always willing to help you!

Please let us know if there's anything else we can help you with.

Best regards,
Jharra

[charleslawr]

hello i was just charge 100,69 for the fubo which i can not afford so please cancel that subscription and refund me my money that was charged to my account. thank you charles lawrence c.law00@comcast.net 

[renojim]

@charleslawr, edit your post by clicking on the 3 dots to the right of your username and remove your email address.  You're just inviting scammers to contact you.  You have to contact account/billing support at https://support.roku.com/contactus to try to get a refund.

[weatherspoonkim]

I had made a mistake and ordered bet plus for 6.41 I need my money back

[Jojohnson60]

I am homeless right now. You charged my card for two services peacock and Philo. Please refund my money too my account. Johanna Johnson. johnsonjohanna231@gmail.com.

[Jojohnson60]

I am homeless and I don't have a place. So refund my money please. You told 26.49 for Philo, 8.47 peacock.tv.8162728107. Roku Philo 81627280107

[HDMIGuy]

@Jojohnson60 On your phone login to your Roku account and note the following directions. 

 Contact   Roku support . You can select the "Account, Payments, and Subscriptions" options to get detailed assistance and provide any necessary information.