Account, payments & subscriptions

[donita6]

How can I get a refund I had to many subscriptions and got charged for my subscription on my TV which I thought was a free trial 

[RokuRhea-V · Accepted solution]

Hey @donita6,

Welcome to the Roku Community!

I understand your issue about our free channels. Just a heads-up: the Roku channel is free to watch, while other channels require a subscription. When you select an app, you'll see options like "free," "free trial," or "paid." Subscription apps require you to sign up to access content, while free apps don't. Check out the support article on managing and canceling a streaming subscription. 

For account and billing inquiries, contact our Support Team through the Roku Support page and click the check support options below.

Thanks,

The Roku Community Team