Account, payments & subscriptions

[DVS]

I have the same problem.  I got charged $9.99, but everything shows up with a lock symbol on it.  When I try to play anything, it says that I need to sign up.  When I try to sign up, it says I've already purchased the monthly plan.

There is no option to remove the channel, as with others.

If it hadn't already charged me, I'd just delete everything and forget I ever tried, but now I'm irritated and ready for a cage match.

[RokuJechealR · Accepted solution]

Hi @DVS,

A warm welcome to the Roku Community!

We understand that you have concerns about UFC Fight Pass subscription issues. It would be best to talk to the specified team since we need to gather your personal information.

For these issues, it may be more effective for you to get help from our billing team.

• Please visit support.roku.com.
• Sign in to your account.
• Look for the "Agent Support" tab at the bottom right corner of the page.
• Click "Check support options."
• Click Account, Payments, & Subscriptions.

In the meantime, your patience and understanding are very much appreciated.

All the best,
Chel

[jeremiereece]

I'm having the same issue. I got charged $105 for an annual membership but everything shows up with a lock symbol on it.  When I try to play anything, it says that I need to sign up.  When I try to sign up, it says I've already purchased a plan.

There is no option to remove the channel, as with others.

If it hadn't already charged me, I'd just delete everything. This is very annoying.

[RokuArjiemar]

Hello! @jeremiereece,

Thank you for reaching out to the Roku Community!

It looks like you have been in contact with our Support team recently. If you need further assistance with your account and billing issues, we recommend that you continue to work with our Support team, as they would be able to guide you through the necessary steps and provide the assistance you need.

Thanks,

Arjiemar