Account, payments & subscriptions

[Mo03]

I recently got a new card because the other was expired and I'm trying to update my payment method and I keep getting the message saying the processor does not recognize my card and I am entering every single number for number exactly as it is on my card and it won't add my card to my Roku payment method

[RokuJanadeeK · Accepted solution]

Hi @Mo03,

Thanks for reaching out to us. We apologize for the inconvenience.

This support article will surely guide you on how to successfully update payment methods on Roku.

We hope this helps. Let us know if you have other inquiries.

Regards,
Janadee

[bell3dav]

I'm trying to update my payment method  . I  tried to put in my email address  and my pass word it keeps telling me it is wrong. I need to talk to someone please 

[RokuJohnB]

Hi @bell3dav,

Greetings from the Roku Community!
We understand you're having a problem logging in to your Roku account through the website. We're happy to assist you. Please check out this support article here on how to change the email address or password for my Roku account.

If you need anything else, please let us know.

Best regards,

John