Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BigTedove_1
Reel Rookie

Re: Trying to cancel my Bet+ account

Jump to solution

Please cancel my bet+ subscription

0 Kudos
BigTedove_1
Reel Rookie

Re: Trying to cancel my Bet+ account

Jump to solution
 
0 Kudos
RokuReynan-L
Community Moderator
Community Moderator

Re: Trying to cancel my Bet+ account

Jump to solution

Hi, @BigTedove_1.

Greetings from the Roku Community!

We understand that you wanted to cancel your subscription. No worries, we're here to help.

There are two ways to cancel a subscription. Via website and through streaming devices.

To cancel the subscription via the website, you may follow the steps on the accepted solutions above.

Here are the steps to cancel the subscription through your streaming device:

  1. Press the Home button button  on your Roku remote.
  2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
  3. Press the Star button  on your remote.
  4. Select Manage Subscription to view the renewal date and access additional options. 
    If you don't see this option, your subscription is not managed through Roku.
    YoursubscriptionOS24.jpg
  5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. 
    Your subscription should now only be active until the end of its billing cycle.
    ManageSubscriptionOS24.jpg

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator
0 Kudos