Account, payments & subscriptions

[DnL3]

I just get the subscription for SoundCloud TV today and when access the Channel none of the music that I try work. All shows Error when try to play the song. Try under my subscription to chat, email or call and there is no options, only said Let's get in touch and NONE option.

[DnL3]

I just get the subscription for SoundCloud TV today and when access the Channel none of the music that I try work. All shows Error when try to play the song. Try under my subscription to chat, email or call and there is no options, only said Let's get in touch and NONE option.

[DnL3]

I just get the subscription for SoundCloud TV today and when access the Channel none of the music that I try work. All shows Error when try to play the song. Try under my subscription to chat, email or call and there is no options, only said Let's get in touch and NONE option.

[RokuERey · Accepted solution]

Hi @DnL3,

Thanks for reaching out here in the Roku Community!

We'd like to help you out with this. We would recommend to try first the steps below,

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if that works!

Thanks,

Rey

[BeesGina]

Because I have an active subscription to SoundCloud, the app does not give me the option to remove. I turned off auto-renew but my subscription is active until October 2025. How do I get SoundCloud to work if I can remove it? 

[renojim]

@BeesGina, I've never tried it, but it's been said that if you use the mobile app on your phone and search for the app you'll get the option to remove it.  Keep in mind that removing it doesn't end your subscription, but since you've already stopped the auto-renew that doesn't really matter.  Assuming you can remove it, make sure to restart your Roku device by performing a "System restart" under Settings->System or Settings->System->Power before adding it again.

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