Account, payments & subscriptions

[cookieromero58]

Is there anyway you can call me [personal information removed]

[RokuDanny-R]

@cookieromero58 @Dissatisfied 

Thanks for the post.

What is the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[Lauraraquel0]

I need to fund out why are charging me for subscription on the account 

[RokuDanny-R]

@Lauraraquel0 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Chris49]

I'm trying to update my account my card is the same number just the expiration date and the digit code on the back is different how do I update my account

[renojim]

You should be able to update it here:  https://my.roku.com/payment/account

[Goldie6175]

This answer does not help!  I need to upgrade my CBS All Access and all the contact us link does is give you options that do not help me!  WTH.  I want to gicve Roku my money and I can't do it.  RIDICULOUS. 

[Ra3]

I need help setting up a us account

[RokuMary-F]

Hi @Chris49,

Thanks for the inquiry.

You can update your payment method through your Roku account by logging in to my.roku.com then go to the Payment method section or directly through your Roku device by going to Settings > Payment method > Update payment method. 

Find more information, visit our Roku support website: How do I update the payment method for my Roku account?

We hope that's helpful

Thanks,

Mary

[RokuDanny-R]

@Goldie6175

Thanks for the post.

How are you subscribed to CBS All Access? Are you subscribed through Roku Pay or are you subscribed through the channel provider directly?

With more information we will be able to assist you further.

Thanks,
Danny