Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Dewolfeedw
Level 7

No response from Roku for months

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I filed a complaint for getting billed for a subscription I canceled months ago and it’s been another 2 months with no response. My card company says I have to get in contact with Roku and I don’t know what to do! I’m getting very annoyed as I’ve been getting charged every month for a subscription my account says doesn’t exist. 

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RokuKarla
Roku Employee
Roku Employee

Re: No response from Roku for months

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Hello @Dewolfeedw

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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2 REPLIES 2
RokuKarla
Roku Employee
Roku Employee

Re: No response from Roku for months

Jump to solution

Hello @Dewolfeedw

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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HDMIGuy
Level 14

Re: No response from Roku for months

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@Dewolfeedw If you have logged into your Roku account and can not find the subscription then you have another Roku account with a different email or you are being charged by someone other than Roku.  In either case I don't see how Roku can help solve your problem.  Just a reminder that removing an app or channel from your home page on Roku does NOT cancel a subscription.

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