Account, payments & subscriptions

[Hector-Roku]

Hi @Knation2943, thank you for reaching out to the Roku Community about your issue! We're happy to look into this for you to confirm why you are receiving this $10.39 charge. To do this, we will reach out through private message to keep your account details safe and secure. To check your inbox, select the mail icon at the top of your page. If you are unable to find our message, please let us know. 

[jameswinters]

I also have a charge for Roku for Warner Media, which appeared on my bank account for $16.03. I can't install it and it's not installed anywhere on my system, no subscriptions etc. Please advise.

J W

[renojim]

@jameswinters, do you have HBO Max?

[RokuKarla]

Hello @UnhappyCustome1

Thanks for posting here in the Community.

For further assistance with account and billing-related issues, please reach out to our Support team directly here. Then select the 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.

Hope this helps! Let us know if you have any other concerns.


Regards,
Karla

[SofieO]

I had to call my bank and have them stop recurring charges.

[Judy49]

Roku for WarnerMedia G Charge - No Subscription  - Remove ASAP

[RokuReynan-L · Accepted solution]

Hi, @Judy49.

Greetings from the Roku Community!

We'd be happy to help you cancel the subscription on your account.

There are two ways to cancel a subscription, via a website and through your streaming device.

Here are the steps to cancel a subscription through the website:

1. Sign in to my.roku.com
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

To cancel the subscription through your streaming device, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan