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Oliz09
Newbie

Unrecognizable charges for Roku Warner media global?

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I have been getting charged for something called “Roku for Warner media global” $9.99, and it does not show under my Roku payment history nor is it under my subscriptions. It just keeps popping up on my bank statement and continues to take $9.99 out of my account. Does anyone know what this is? 

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1 Solution

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RokuMary-F
Community Moderator
Community Moderator

Re: Unrecognizable charges for Roku Warner media global?

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Hi @Oliz09,

Thanks for posting in the Roku Community!

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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8 REPLIES 8
optikhog
Roku Guru

Re: Unrecognizable charges for Roku Warner media global?

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That's likely your HBO Max subscription being paid via Roku.  In your list of subscriptions you should be able to cancel it if you don't want it anymore.

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RokuMary-F
Community Moderator
Community Moderator

Re: Unrecognizable charges for Roku Warner media global?

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Hi @Oliz09,

Thanks for posting in the Roku Community!

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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T4
Newbie

Re: Unrecognizable charges for Roku Warner media global?

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Keep getting charged for roku warner media 

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RokuKariza-D
Roku Guru

Re: Unrecognizable charges for Roku Warner media global?

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Hello @T4

Thanks for the post.

We would recommend following @RokuMary-F's suggestion in her post above. Our billing team is the best one to help you with your concern.

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru

Re: Unrecognizable charges for Roku Warner media global?

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@T4 Sounds like HBO Max.  Login to your Roku account on a phone or computer and check your subscriptions.  When/if you find the subscription you can unsubscribe their.

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Jaxson
Newbie

Re: Unrecognizable charges for Roku Warner media global?

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I did not get this app and I would like my money returned back to my account

 

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renojim
Community Streaming Expert

Re: Unrecognizable charges for Roku Warner media global?

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@Jaxson, do you have HBO/Max?  Either way, nobody here has the power to refund anything.  You'll have to contact billing/account support at https://support.roku.com/contactus .

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Debibill
Newbie

Re: Unrecognizable charges for Roku Warner media global?

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I have no subscriptions but am charged for Warners 10.62.   WHY?HOW? WHAT IS GOING ON

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