Account, payments & subscriptions

[Oliz09]

I have been getting charged for something called “Roku for Warner media global” $9.99, and it does not show under my Roku payment history nor is it under my subscriptions. It just keeps popping up on my bank statement and continues to take $9.99 out of my account. Does anyone know what this is? 

[optikhog]

That's likely your HBO Max subscription being paid via Roku.  In your list of subscriptions you should be able to cancel it if you don't want it anymore.

[RokuMary-F · Accepted solution]

Hi @Oliz09,

Thanks for posting in the Roku Community!

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[T4]

Keep getting charged for roku warner media 

[RokuKariza-D]

Hello @T4

Thanks for the post.

We would recommend following @RokuMary-F's suggestion in her post above. Our billing team is the best one to help you with your concern.

Thank you for your understanding.

All the best,
Kariza

[HDMIGuy]

@T4 Sounds like HBO Max.  Login to your Roku account on a phone or computer and check your subscriptions.  When/if you find the subscription you can unsubscribe their.

[Jaxson]

I did not get this app and I would like my money returned back to my account

[renojim]

@Jaxson, do you have HBO/Max?  Either way, nobody here has the power to refund anything.  You'll have to contact billing/account support at https://support.roku.com/contactus .

[Debibill]

I have no subscriptions but am charged for Warners 10.62.   WHY?HOW? WHAT IS GOING ON