Account, payments & subscriptions

[Ladow]

Warner media is actually HBO, it took me a while to figure it out. 

[Gd2BHappy]

I have also been charged the past 3 months. I see no subscriptions on my account and it shows no history of purchases ( even though Roku STOLED my money out of my account ). I took off my method of payment so I am hoping that stops them from taking my money. I will next be reaching out to my bank to dispute these charges. Hope this helps!

[veronicag101]

I have the same problem along with Roku for Warner. 

[RokuKariza-D]

Hi @veronicag101

Thanks for posting here in the Community.

I would recommend following the suggestion posted by @RokuDanny-R above. Our billing team is the best one to help you with that matter.

All the best,
Kariza

[Shelbybeckett34]

I'm getting billed for this and dont know why?

[atc98092]

@Shelbybeckett34 Check your Roku user account (https://my.roku.com) and see if you have any subscriptions listed. If there's nothing there, you are not being billed by Roku. Be aware that many scammers make it look like they are Roku when they submit the CC billing. How they got your CC information, that's hard to say. But it's entirely possible that you are not being charged by Roku.

But if you have subscribed to HBO through Roku, then that would be a legitimate charge. 

[Jenjen384]

Im having the same issue as @lduncanjr. i even cancelled my debit card to stop the charges. Im still getting t charged. But i have no Subscription. I've been paying for a couple of months now for the amount of  $14.99. This Roku/Warner Media charge on my debit card that do not recognize. When I log into my Roku account online and click on manage your subscriptions, it states "i don't have any subscriptions!". How can I stop this charge from occurring?

[Jenjen384]

Im having the same issue as @lduncanjr. i even cancelled my debit card to stop the charges. Im still getting t charged. But i have no Subscription. I've been paying for a couple of months now for the amount of  $14.99. This Roku/Warner Media charge on my debit card that do not recognize. When I log into my Roku account online and click on manage your subscriptions, it states "i don't have any subscriptions!". How can I stop this charge from occurring?

[Trentrob]

Hi, it's for HBO max probably

[RokuKariza-D]

Hey @Jenjen384

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[latonyasmith887]

Y r u guys charge me 16.04 coming out my account every month