Hi @Alba55,
Thanks for reaching out to the Roku Community! We're sorry to hear about your experience.
For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
We are committed to resolving the matter promptly. Please inform us if you require any further assistance.
Regards,
Nimfa