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Alba55
Newbie
‎02-16-2023 08:09 PM

Roku Disney is charging me a cancelled subscription for mor than 6 months

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I cancelled my Paramount and Disney Roku Channels and Roku is still charging me monthly, the bank told me to comunícate with Roku and cancel them, but I Don find a phone number to call, not a address to cancel that. And you are still charging me. Please STOP charging 

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RokuNimfa-C
Retired Moderator
‎02-16-2023 08:30 PM

Re: Roku Disney is charging me a cancelled subscription for mor than 6 months

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Hi @Alba55,

Thanks for reaching out to the Roku Community! We're sorry to hear about your experience.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

We are committed to resolving the matter promptly. Please inform us if you require any further assistance.



Regards,
Nimfa

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RokuNimfa-C
Retired Moderator
‎02-16-2023 08:30 PM

Re: Roku Disney is charging me a cancelled subscription for mor than 6 months

Jump to solution

Hi @Alba55,

Thanks for reaching out to the Roku Community! We're sorry to hear about your experience.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

We are committed to resolving the matter promptly. Please inform us if you require any further assistance.



Regards,
Nimfa

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