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MikeRichardson
Channel Surfer

Rename does not work on the website

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Renaming the device does not work on the Roku website.

I tried all of: Safari, Firefox, Chrome on macOS

There is no ad blocking enabled. There is no other kind of firewall or filtering that would be conflicting with this functionality.

Do not tell me to use the mobile app. Do not tell me something worthless, like rebooting the router. Instead, fix your sad, broken down website.

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RokuDanny-R
Retired Moderator

Re: Rename does not work on the website

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@MikeRichardson

Thanks for your patience while we investigated this issue.

We believe this issue has now been resolved.

Please keep us posted if you are still experiencing an issue with renaming your Roku devices in your account.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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DBDukes
Community Streaming Expert

Re: Rename does not work on the website

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It appears there is a problem with the JavaScript code in the file https://my.roku.com/account/s/1655155450630/runtime/page.js related to the event listener for the Edit buttons.

The net effect is that clicking the Edit buttons throw a JavaScript error.

@RokuDanny-R @RokuKariza-D @RokuMary-F 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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MikeRichardson
Channel Surfer

Re: Rename does not work on the website

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I was able to determine it was a JavaScript error as well. Maybe we should bill Roku for debugging/consulting.

"Roku Customer Advocacy Team" was helpful and they have notified engineers of the issue, so that it's hopefully fixed soon.

Chat was mostly useless and frustrating, plus you have to select the wrong product just to get chat to load at all.

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RokuDanny-R
Retired Moderator

Re: Rename does not work on the website

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@MikeRichardson

Thanks for the post.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Rename does not work on the website

Jump to solution

@MikeRichardson

Thanks for your patience while we investigated this issue.

We believe this issue has now been resolved.

Please keep us posted if you are still experiencing an issue with renaming your Roku devices in your account.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Buckeye
Newbie

Re: Rename does not work on the website

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I have the same problem; no option exists to rename a device.  What's the solution?

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DBDukes
Community Streaming Expert

Re: Rename does not work on the website

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@Buckeye wrote:

I have the same problem; no option exists to rename a device.  What's the solution?


Since the Website uses AJAX for that update, you may need to ensure your browser doesn't have any glitch interfering.

  • Log out of Roku.
  • Clear all Roku cookies in your browser.
  • Close your browser.
  • Shut down your computer. Do not restart, do a full shutdown.
  • After a minute, start your computer.
  • Launch your browser and navigate to Roku Website, then log in.
  • Try making the changes again.

Does that resolve it?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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