Account, payments & subscriptions

[DonaLuna]

I received an email from Peacock begging me to come back , after cancelling months ago and being billed $13.99

This is through Roku , and it’s been going on for months ..

I want to cancel and I’d like credit for the months I have been billed AFTER cancelling 

regards 

[DonaLuna]

I’m being billed for months

[DonaLuna]

Billed after cancelling 

[RokuReynan-L · Accepted solution]

Hi, @DonaLuna.

Welcome to the Roku Community!

Thanks for letting us know about a canceled subscription but still getting charged.

To cancel the subscription, you may follow the steps posted above by @RokuCarly.

In addition to that, if you're unable to locate the charge you may try checking the email address associated with your streaming device. To check: Home > Settings > System > About.

As for the credit, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may also cancel your subscription through your streaming device. Visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan

[Sandrahartlet]

I have rebuted didn't  help.  Ruku dose not have me peacock  listed l got that far once so I couldn't  click on to cancel . Working  on this for 4 days getting  upset should not be this  hard my age 81 !!!   Ruku  does not have phone I can talk to anyone.   Please  fix sorry I every got peacock,!!!!!!!!!!!!

[RokuReynan-L · Accepted solution]

Hi, @Sandrahartlet.

Greetings from the Roku Community!

We see that you're having an issue canceling your subscription. No worries, we're here to provide some steps you can try.

Since you're unable to cancel your subscription through the website, you may try canceling through your streaming device.

Here's how:

1. Press the Home button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
   
5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. Your subscription should now only be active until the end of its billing cycle.
   

If you are still unable to locate the subscription, you may try contacting the channel provider as you may be directly subscribed to them.

Hope this helps!

Regards,
Reynan

[Sandrahartlet]

I tryed  on tv can't get manage subscription  to come up  . IMHAVE TRYED  EVERYTHING  THAT HAS BEEN  RECOMMEND  AND NOTHING WORKS

[RokuReynan-L · Accepted solution]

Hi, @Sandrahartlet.

Greetings from the Roku Community!

Thanks for the update about having an issue canceling your subscription.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could cancel and provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Peacock Support

We hope this will be sorted out soon.

Regards,
Reynan

[Sandrahartlet]

I have tried everything   suggested  I get no results. Ruku dose not have pecock listed but they are paying 

[RokuReynan-L]

Hi, @Sandrahartlet.

Welcome to the Roku Community!

Thanks for letting us know that you're having an issue looking for the subscription. In this case, since you've already tried all the steps, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Peacock Support

We hope this will be sorted out soon.

Regards,
Reynan