Account, payments & subscriptions

[MrsBarnes]

I am having the exact same issue it isn't with allblk it's a roku issue. Because roku is controlling access to streaming. There isn't a contact number to help and I paid for a year long subscription. Feels like I got scammed from Roku. I can't cancel it already purchased my bank said contact Roku, but it's this bull**bleep** instead of a contact number to a person. Even if u cancel it won't recognize ur email address bcuz it already exists. Never buy another roku and telling my followers on all social media platforms. No help to resolve issue!!!! This is stupid!

[asiahall0607]

i paid my money my app not letting me play my shows 

[Lady777]

Hello, I had to unplug both cords attached to my Roku box and then turn off my TV. Then turn on mt TV and then turn on my Roku box.

[Deleonandrewc]

Same thing happening to me. Took money out but saying I can’t watch it because I have two subscriptions when I only have one. 

[RokuReynan-L · Accepted solution]

Hi, @Deleonandrewc. 

Welcome and thank you for posting here in the Roku Community!

We understand that you're having trouble accessing your subscription. No worries, we're here to offer resolutions you can try.

You can follow these steps to update the channel: 

1. Press the Home Button on your Roku remote
2. Highlight the app
3. Press the Star Button (*) 
4. Select Check for Updates

If that does not work, you can try updating the  software of your device: 

1. Press Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

If the troubleshooting steps did not work, we highly recommend contacting ALLBLK directly for further assistance as they manage this channel and its subscription.

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,
Reynan