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Guy2023
Channel Surfer

Possible Issue returning soundbar and subwoofer.

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I have 2 items a soundbar and subwoofer I’d like to return to roku within the 30 day window.  I went through the process and both items were selected on the return form.  I only have a single shipping return label provided.   The 2 seperate items arrived with shipping labels that showed it was a 1 of 2 & 2 of 2 boxes.   How am I going to return 2 boxes (sub & soundbar) with a single return shipping label?

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RokuArjiemar
Community Moderator
Community Moderator

Re: Possible Issue returning soundbar and subwoofer.

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Hi @Guy2023,
Thanks for reaching out to the Roku Community!

We have passed along your information to our Support team. They will reach out to assist you further..
Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator

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RokuArjiemar
Community Moderator
Community Moderator

Re: Possible Issue returning soundbar and subwoofer.

Jump to solution

Hi @Guy2023,
Thanks for reaching out to the Roku Community!

We have passed along your information to our Support team. They will reach out to assist you further..
Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator
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Guy2023
Channel Surfer

Re: Possible Issue returning soundbar and subwoofer.

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Arjiemar,

 

thank you,  it’s now been 3 business days with no response from support since I’ve submitted my support ticket.  

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