Account, payments & subscriptions

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Simplelady
Level 7

Roku has taken at least four payments after i cancelled the account. How do i get my money back?

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I cancelled my subscription this past summer after my device broke and i moved. Roku has continued taking out the money. How do i get my money back? I went to their website. There is no way to contact them, not even an email. And its impossible to call and get a human. Roku sucks. I will never use it again and i will tell everyone NOT to use Roku!

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

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Hi @Simplelady,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate your patience with this matter.
 

 

Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

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Hi @Simplelady,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate your patience with this matter.
 

 

Best regards,
Mary

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HDMIGuy
Level 14

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

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@Simplelady Login to your Roku account on a phone or computer.  Go to manage subscriptions and see if you can unsubscribe there.  When you say you cancelled your subscription did you login to your account and cancel the subscription or just remove the app from all your Roku devices?  Removing an app will not cancel your subscription.

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HDMIGuy
Level 14

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

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@Simplelady When you went to the Roku website did you go to Support, then Accounts, Payment, & Subscriptions.  Scroll all the way to the bottom of the page and find Agent Support and check support options.  

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