Account, payments & subscriptions

[Martinminne]

peacock keep charging me even without an account , already try checking by amazon, by playstore, by roku subscriptions, but doesn't show my subscription or anything,  and they still charging me. 

[RokuArjiemar · Accepted solution]

Hello! @Martinminne,

A heartfelt welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions". 

For more detailed information about unrecognized charges, please check here.

Thanks,
Arjiemar

[makaiguy]

What is the exact wording of the charge description on your bill or bank/chargecard statement?

[Martinminne]

And yes, i already try from roku active subscriptions, and doesn't appear,  i try from peacock account and i cant access because i don't have an active account,  and also try from playstore, and amazon prime video, and my tv, but doesn't shows in anyone,  the chat support can't do nothing. 

[makaiguy]

So this is either:

• An actual charge from Roku.  Is there any possibility you have an additional Roku account attached to a different email address that might have been used to take out this subscription?
• A charge from a scammer who has gotten ahold of your charge card or bank account numbers somehow.  Scammers can call their bogus charges anything they like, so don't assume a charge that says it's from Roku necessarily is from Roku.   Scammers typically name their charges so they look like legitimate charges and may go undetected.  If you are convinced this is the case, challenge the charges with your bank or credit card company.

[Barbay1]

I always paid $7.99 for peacock thru Roku. For some reason it ended and wants to charge me for premium. I don’t want premium. I think I changed my debit card recently and it was not mentioned. How can I fix this and go back to my basic peacock? My last payment was September 11.

[HDMIGuy]

@Barbay1 I would cancel the Peacock through Roku and then subscribe to Peacock directly from the Peacock site.  You will have a choice to choose the $7.99 subscription there.  I always subscribe directly so I can use my subscription on any device and I also have only one contact in case of any concern or problem.