Account, payments & subscriptions

[Clemens]

Why am I being charged monthly from Roku??

[RokuMary-F · Accepted solution]

Hi @Clemens,

Welcome to the Roku Community!

Thanks for the post. We understand your concern and question about a charge and we appreciate your patience about this matter.

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

For more information about how to review unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you continue to have questions about a charge, If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus.

Let me know if you have any other questions.


Best regards,
Mary

[LorraineCarl]

I have no subscriptions. 

[RokuTakashi]

Hi, @LorraineCarl 
Thanks for reaching out here in the Roku Community!
We understand that you have a query on how to make a dispute for the Roku charge and it would be best to talk to the specified team since we need to gather your personal information.
For this issue, it may be more effective for you to get help from our billing team.

• Please visit: support.roku.com
• Sign in to your account
• Look for "Agent support" tab at the bottom right corner of the page
• Click "Check support options"
• Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account
Please keep us posted!

All the best,
Kash