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Skyidd
Newbie

Peacock is making me manage acct through roku, never had to

Anyone else having issues with peacock and making you mange acct through Roku? Which ive never had to do before? When i look up peacock on roku, just says its installed cant do nothing else to it 

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RokuCarly
Community Moderator
Community Moderator

Re: Peacock is making me manage acct through roku, never had to

Hi @Skyidd,

A warm welcome here at the Roku Community!

We appreciate you for reaching out to us regarding your concern. May we know if you have an existing subscription with the Peacock app? If so, is it under Roku or directly from the app?

If it's under Roku, we highly recommend reaching out to our Account-Billing team, as they will be the ones who can further assist you with your subscription to the app. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You should have the option to talk/chat/email with one of our live experts. Otherwise, directly contact the customer support of the Peacock app for further assistance. 

If you have other concerns or are in need of further assistance, please don't hesitate to let us know, and we'd be more than willing to listen and take immediate action. 

Regards,
Carly

Carly Y.
Roku Community Moderator
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