Account, payments & subscriptions

[Sfitz]

charges of $53.73 for CBS interactive 816-2726107 DE. no clue what for. Never ordered.

[HDMIGuy]

@Sfitz CBS Interactive is likely Paramount Plus.  Login to your Roku account on a computer or phone.  Go to manage your subscriptions.  If the subscription if through Roku it should be listed.  If the subscription is listed you can cancel there.  While you are logged into your Roku account set up a pin to make purchases.  You can contact Roku about a refund but getting a refund on a subscription may be difficult.  Almost all subscriptions are nonrefundable.  

[RokuCarly · Accepted solution]

Hi @Sfitz,

A warm welcome here at the Roku Community!

We appreciate you for reaching out to us regarding this matter. No worries. Our Account-Billing team would be more than willing to further investigate these unrecognized charges from your account. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You should have an option to talk/chat/email with one of our live experts. In the meantime, your patience and understanding are highly appreciated. 

Feel free to contact us again if there's anything else we can be of assistance with aside from this, and we'd be more than happy to continue doing so. 

Thanks,
Carly