Account, payments & subscriptions

[Madmiss1]

I was just charged 6.50 for Roku channel when I only have a video doorbell that is 3.99 a month what is wrong 

[andyross]

You can access some subscription services through The Roku Channel. Maybe you accidentally accessed one and triggered a subscription. You should see it on your subscription list on the Roku website.

[RokuCarly · Accepted solution]

Hi @Madmiss1,

A warm welcome here at the Roku Community!

Thanks for raising your billing issue with us. You can also try the suggestion of @andyross, which we appreciate, by the way, and see if it's enough and will work for you. Or you can try to contact our Account-Billing team, who would be more than willing to assist you further with this and take immediate action. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option where you can talk/chat/email to one of our live experts. 

Feel free to let us know if there's anything else we can be of assistance with aside from this and we'd be more than happy to continue doing so.

All the best,
Carly