Account, payments & subscriptions

[leybas102proof]

I was trying to purchase an outdoor camera.  Entered all my data and hit purchase.  The screen froze and never went thru because my account says I didn't purchase anything yet my card was charged.  I need my product or a refund.  Smh 

[RokuHaz-M · Accepted solution]

Thanks for bringing this to us! @leybas102proof

I understand that you tried to check out a device from the website but it didn’t go through, yet you still got charged. No worries—if the order didn’t process, that charge should be reversed in a few days. If you haven't heard anything about the charge yet, just let us know! You can also check out the support website by clicking this link.

If you got any questions, feel free to give me a shout!

Thanks!

Roku Community Team