Account, payments & subscriptions

[tdi411]

I already have.

[Wcparker]

Dealing with the same issue, can’t find a real person to talk to to help fix the problem 

[tommitchell1960]

Same here. I tried to reach out and get help and all I got was a run-a-round and endless emails telling me that they're 'working on it B/S It's been 10 days and I am still without Peacock Premium that I paid for. This company stinks. Account billing and Tech support need to get their act together and actually help their customers instead of just shining them on. 

[RokuJohnB]

Hi @community users,

Thank you for keeping us posted here in the Roku Community!

We'd love to take a closer look into this issue that you're having with the Peacock channel. Could you send us a photo or video of your running issue? What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,

John

[tdi411]

My bank statement shows you took the money. Yet you see here subscribe to watch.

[Cal74]

I too have a paid subscription to NFHS but it tells me I need to subscribe to the to watch. If I subscribe it tells me I already have a paid subscription (which of course I know)and on and on the circle goes without being able to watch my grand daughter play basketball. 

[RokuJechealR]

Hi @Cal74,

Thanks for the first post in the Roku Community!

Could you tell us more about the issue you're running into? Did you subscribe through Roku or directly through Peacock? Are you trying to watch from the stand-alone channel/app or through "The Roku Channel"? In addition, what troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[Spider1226]

How do I watch Peacock?

[stacycorbin]

thats what it's doing to me

[RokuReynan-L]

Hi, @stacycorbin.

Welcome to the Roku Community!

Thanks for reaching out to us about having an issue accessing your subscription. We're here to help.

Were you billed via Roku or directly from the channel/service provider?

Note: If it’s billed through your Roku account, use the username and password you created for that account to sign in to the app. If you signed up for a subscription directly through the streaming service, you need to sign in with the username and password you created for that account.

Furthermore, you may visit this support article on how to sign in to an app on your Roku device

We hope you find this information helpful.

Thanks,
Reynan