Account, payments & subscriptions

[LJC966]

I signed up for Paramount Plus and my 7-Day trial ended yesterday. I canceled the renewal well before the 7 days so it would not continue. I even went in and canceled it from my apps, but it's still showing as "Installed" and I have full access to it. Anyone have this issue or suggestions? Thank You in advance!! 🙂💖 

[Strega2]

I wouldn’t expect an app to be uninstalled when a trial or subscription ends.  But I also wouldn’t expect videos to keep playing if you successfully cancelled.  (But maybe there’s a grace period of a day or two???)

Are you allowed to manually remove it?  If you don’t have an option to remove, but instead have an option to “manage subscription” then I would think that you had not successfully cancelled it.  (ie: after you highlight it on the home screen and press *.)  Oh – the distinction I’m making in this paragraph only applies if you subscribed/trialed through roku.  This distinction will not exist if you started your trial at paramountplus.com

[Tatelove3]

I canceled my Roku 7dayTrial tow day before it was up  went my account took 95dollar that was all my money for

insulin please put it back

[RokuReynan-L · Accepted solution]

Hi, @Tatelove3.

Welcome to the Roku Community!

We appreciate you reaching us about getting charged for the trial you canceled and wanted a refund. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan