Account, payments & subscriptions

[Knecht5]

The access is through Roku for the channel. The Roku is not applying my subscription so I can view all the Paramount+ offerings. It’s not Paramount, it’s Roku’s issue on their channel. 

[RokuJechealR]

Hi @Knecht5,

Thanks for keeping us updated here in the Roku Community!

Please be advised that Roku only transmits the channel and is not responsible for the contents within an app. The respective channel solely chooses the contents, and we have no control over the programming or operation of the channel. We recommend contacting Paramount Plus Support to report the issue and for further help.

Please keep us posted on what you find out.

All the best,

Chel

[KittySplash]

Mine is not Paramount, but Discovery+ instead.  I have tried contacting Roku and Discovery+ and neither were any help.  I feel like I am going around in circles.  The message I am receiving is that I am already subscribed and have a plan, but when I try to get in, it says Inactive Account and gives me the options of Change Plan or Sign Out.  When I try to "Change Plan," it says I can't and I have to update my payment method.  I have updated my payment method and it's still showing nothing on there as payment and won't charge me.  I don't understand.    Help...Please.  I just want to watch Ghost Adventures and Paranormal Caught on Camera.

[MiaMayo]

I can’t watch Paramount+ and Showtime on my phone. I went to theRokuChanel.com on my cell, signed in, and it tells me I don’t have a subscription. I also downloaded the Paramount + app but it asks me to subscribe ☹️

I can watch just fine on a Roku device which I don’t have available right now. 

[RokuArjiemar]

Hello! @KittySplash @MiaMayo,

Thanks for the post.

We appreciate you reaching out to us. We're pleased to assist.
Our billing team would be happy to assist you directly. You can reach them here by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions.  

Thanks,

Arjiemar

[LisaKT]

SAME. Just renewed for $119.99.  I can still watch on my Kindle, but on my TV I'm frozen out.  Getting a little annoyed here...

[RokuTakashi]

Hi, @LisaKT

Thanks for posting, and welcome to the Roku Community.
We understand that you have a query about subscription, and it would be best to talk to the specified team since we need to gather your personal information.
For these issue, it may be more effective for you to get help from our billing team.

• Please visit: support.roku.com
• Sign in to your account
• Look for "Agent support" tab at the bottom right corner of the page
• Click "Check support options"
• Click Account,Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account
All the best,

Kash