Account, payments & subscriptions

[Tessa1]

Was in the hospital I just got out for the frndly app. I tried putting monthly and they took for a year I want reimbursed. I have no money coming in and I really don’t even watch the app. How can I get a hold of customer service

[RokuERey]

Hi @Tessa1,

Welcome to the Roku Community!

We hope you are doing well. If this is a subscription with Roku, you can contact our account and billing team here: Contact us (make sure to select Accoun, payment, and subscription). If this is directly related to the channel, we would suggest contacting them for further assistance.

Thanks,

Rey

[Junebobo2245]

I do want friendly TV but I don't want to pay the yearly price. I just want to pay the monthly price. I thought I was doing the monthly one but it charged me for a year. Please help

[RokuERey · Accepted solution]

Hi @Junebobo2245,

Welcome to the Roku Community!

We've got your back. Our experts from Account and billing team we'll be able to assist you further.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Thanks,
Rey