Account, payments & subscriptions

[Hylton69]

Just subbed to the Max add-in but needed to update my payment info, mid process...

Now my card has been billed, yet my account doesn't show the subscription. 

I'm not paying twice to start the subscription. I'd prefer to cancel and get refunded

[renojim]

Can you access Max through "The Roku Channel" app?

[Hylton69]

Important update...ROKU was on it...I just received a refund for the add-in.

Still subbed directly through channel but not paying a double subscription for the Add-in applied to ROKU channel

I must say, that is a 1st

I am impressed. Worthy of a 2nd chance inthe future. 

Thank you ROKU

[RokuHaz-M · Accepted solution]

Hello @Hylton69!

Hurrah! Thank you for your feedback! 

We are pleased to hear that you received the service you deserve.
If you need anything else, give us a shout! We're always here to help!

Cheers! 💜

The Roku Community Team