Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Hylton69
Reel Rookie

New subscription not working

Jump to solution

Just subbed to the Max add-in but needed to update my payment info, mid process...

Now my card has been billed, yet my account doesn't show the subscription. 

I'm not paying twice to start the subscription. I'd prefer to cancel and get refunded

0 Kudos
1 Solution

Accepted Solutions
RokuHaz-M
Community Moderator
Community Moderator

Re: New subscription not working

Jump to solution

Hello @Hylton69!

Hurrah! Thank you for your feedback! 

We are pleased to hear that you received the service you deserve.
If you need anything else, give us a shout! We're always here to help!

Cheers! 💜

The Roku Community Team 

Haz M.
Roku Community Moderator

View solution in original post

3 REPLIES 3
renojim
Community Streaming Expert

Re: New subscription not working

Jump to solution

Can you access Max through "The Roku Channel" app?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Hylton69
Reel Rookie

Re: New subscription not working

Jump to solution

Important update...ROKU was on it...I just received a refund for the add-in.

Still subbed directly through channel but not paying a double subscription for the Add-in applied to ROKU channel

I must say, that is a 1st

I am impressed. Worthy of a 2nd chance inthe future. 

Thank you ROKU

 

RokuHaz-M
Community Moderator
Community Moderator

Re: New subscription not working

Jump to solution

Hello @Hylton69!

Hurrah! Thank you for your feedback! 

We are pleased to hear that you received the service you deserve.
If you need anything else, give us a shout! We're always here to help!

Cheers! 💜

The Roku Community Team 

Haz M.
Roku Community Moderator