Order still "procesing" after 3 days, support site useless
I ordered 2 Roku devices and a remote on Sunday, October 30. I have the "Order Confirmed" email which says
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day. For all shipping options, holidays do not count as business days.
OK, so 3 days later and the order is still in the "processing" state. Then I go to contact support and ask whether the items are out of stock or something...well, good luck with that. The Customer Order FAQ says
From the initial pull-down menu, choose Questions about returning my Roku device or managing my order
From the same pull-down menu, choose Manage, return or replace my roku.com order
Select Contact Support
which is great except that this doesn't actually match what is on the Contact us page at all! Apparently, whenever the actual Contact Us page was last updated, somebody forgot to tell the FAQ. Oh, so then let's go to the Order Status page, which has a link that says