Account, payments & subscriptions

[Waiz]

I ordered on Monday Oct 2nd and the stick still hasn’t shipped. No way to contact you guys. What a **bleep**ty start.

[RokuJechealR]

Hi @Waiz,

Welcome, and thanks for your first post in the Roku Community!

We're sorry for the inconvenience that it has caused. Please send us a private message with your Roku account email address, the order number, your current shipping address, and the item you ordered. We'll continue assisting you from there.

We look forward to hearing from you and looking closely into this issue.

All the best,

Chel

[Waiz]

How do I private message? Don’t see an option

[Waiz]

I sent a PM. Hope to hear back soon.