Account, payments & subscriptions

[papaboo]

Great News!

Your order is in stock and processing. We’ll let you know when it ships.

Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day. For all shipping options, holidays do not count as business days. A temporary $1 authorization charge will be placed on your method of payment at purchase. You will be charged the full amount when your order ships.

Order Number 105179470 Order Date Aug 26, 2022

Items 1

Roku Express 4K+ 3941R Quantity 2

Subtotal $79.98 Discount -$20.00 Tax $4.65 Shipping - Ground Free Total $64.63

SHIPPING TO:

[RokuMary-F]

Hi @papaboo,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

Thank you for choosing Roku. Stay safe and healthy!


Best regards,
Mary

[Demo417]

I also placed an order but on 8/29. I was charged but nothing has shipped. Did you ever get your issue resolved? I sat on chat support for 10 minutes until I got a call and the chat was disconnected. 

[RokuKariza-D]

Hey @Demo417

Thanks for posting here in the Community!

It looks like a member of our Support team sent you an email an hour ago. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your understanding.

All the best,
Kariza

[Osotrout]

I also placed an order #803535408. Have been charged but never received product.

[RokuKariza-D]

Hi @Osotrout

I hope you're doing well.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.

All the best,
Kariza

[jbunting]

I have the same issue - No communication from Roku?? I have emailed and called but I have not gotten any response. They have charged my credit card but no shipment info was sent. 

Great News!

Your order is in stock and processing. We’ll let you know when it ships.

Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day. For all shipping options, holidays do not count as business days. A temporary $1 authorization charge will be placed on your method of payment at purchase. You will be charged the full amount when your order ships.

Order Number 804859103 Order Date Sep 29, 2023