Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bishoboy
Newbie

Not able to cancel a trial subscription before trial ended.

 
0 Kudos
1 REPLY 1
RokuReynan-L
Community Moderator
Community Moderator

Re: Not able to cancel a trial subscription before trial ended.

Hi, @bishoboy.

Welcome to the Roku Community!

We understand that you were unable to cancel the subscription before the trial ended. We're here to help.

Here are the steps to cancel a subscription:

  1. Go to my.roku.com/subscriptions
  2. Under Active subscriptions, select the subscription you want to cancel.
  3. Select Manage subscription and then select Turn off auto-renew.
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
0 Kudos