Account, payments & subscriptions

[RokuReynan-L]

Hi, @bishoboy.

Welcome to the Roku Community!

We understand that you were unable to cancel the subscription before the trial ended. We're here to help.

Here are the steps to cancel a subscription:

1. Go to my.roku.com/subscriptions
2. Under Active subscriptions, select the subscription you want to cancel.
3. Select Manage subscription and then select Turn off auto-renew.
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

[bishoboy]

Dear Reynan,

I went to my.roku.com/subscriptions this morning, Wednesday, December 18th to follow the steps you gave me to cancel my subscription, and this is the message I received "You don't have any active subscriptions or free trials."

My question is, how can I cancel a subscription that I don't have?

$85.79 was charged to my credit card on December 15th for a Subscription on Roku which according to Roku, "I don't have?"

How can I contact a Roku representative concerning my account?

Thank you for any further help you can give me.

Oh! by the way - "Merry Christmas"

[RokuReynan-L · Accepted solution]

Hi, @bishoboy.

Thanks for getting back to us!

We appreciate you letting us know that you're unable to cancel the subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

You may also cancel the subscription through your streaming device.

Here's how:

1. Press the Home  button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
5. To cancel a subscription, select Turn off auto-renew. Your subscription will now only be active until the end of its billing cycle.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

If you need further clarification and assistance, please don't hesitate to let us know. 

Thanks,
Reynan