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Hookhead77
Reel Rookie

My mother's 82 years old her account is being charged and she did not give up her credit card number

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My mother's 82 'years old her credit cards being charged every moth and she did not give her credit card number

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RokuJechealR
Community Moderator
Community Moderator

Re: My mother's 82 years old her account is being charged and she did not give up her credit card nu

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Hi @Hookhead77,

A warm welcome to the Roku Community!

We understand your concerns about your mother's experience with the unrecognized charges. It may be more effective to get help from our Billing team. Contact them directly through our Account-Billing Support page. Choose the option for "Account, payment, & subscriptions," and they are the best to help you.

In addition, you can also check the charges on your account, and this link will help you How to review your purchase history and charges to your Roku account.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: My mother's 82 years old her account is being charged and she did not give up her credit card nu

Jump to solution

Hi @Hookhead77,

A warm welcome to the Roku Community!

We understand your concerns about your mother's experience with the unrecognized charges. It may be more effective to get help from our Billing team. Contact them directly through our Account-Billing Support page. Choose the option for "Account, payment, & subscriptions," and they are the best to help you.

In addition, you can also check the charges on your account, and this link will help you How to review your purchase history and charges to your Roku account.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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