Account, payments & subscriptions

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My mother's 82 'years old her credit cards being charged every moth and she did not give her credit card number

1 Solution

Accepted Solutions

Hi @Hookhead77,

A warm welcome to the Roku Community!

We understand your concerns about your mother's experience with the unrecognized charges. It may be more effective to get help from our Billing team. Contact them directly through our Account-Billing Support page. Choose the option for "Account, payment, & subscriptions," and they are the best to help you.

In addition, you can also check the charges on your account, and this link will help you How to review your purchase history and charges to your Roku account.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator

View solution in original post

1 REPLY 1

Hi @Hookhead77,

A warm welcome to the Roku Community!

We understand your concerns about your mother's experience with the unrecognized charges. It may be more effective to get help from our Billing team. Contact them directly through our Account-Billing Support page. Choose the option for "Account, payment, & subscriptions," and they are the best to help you.

In addition, you can also check the charges on your account, and this link will help you How to review your purchase history and charges to your Roku account.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator