Account, payments & subscriptions

[JoNette02]

I am receiving multiple Roku charges yet I only recall paying for one subscription. Why am I receiving so many charges?

[RokuBernie-D · Accepted solution]

Hi @JoNette02,

We're grateful to have you here in the Roku Community!

We appreciate you contacting us for support about the issue with the charges on your account. We'd like to know what channel you are subscribed to and what channels are charged to your account.

Also, please check your Roku account to see what channels link to your Roku account. In addition, if you have more than one Roku device verify that they're linked to the same Roku account by going to Settings->System->About on each device and checking the displayed email address.  

Please keep us posted so we can continue to assist you.

Many thanks,
Bernie