Account, payments & subscriptions

[jr42]

I have an unauthorized charge for britbox on my account today. I did not order this. I have not received an email confirming an order, and can't get anyone on phone from roku. How do I fix this? Reporting to bank as fraud now.

[DBDukes]

@RokuDanny-R @RokuKariza-D 

[bs7]

why is so difficult to talk to someone or get a phone number

[RokuKariza-D · Accepted solution]

Hey @jr42 @bs7

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[edhop48]

That doesn’t work. This company should be shut down.

[Kaila]

This does not help in anyway. This link leads me to a dead end with no solution. I have a charge for roku on my debit card that was not made by me or anyone I know and need this fixed. 

[renojim]

@Kaila, check your purchases and subscriptions at https://my.roku.com .  If none are shown call your financial institution and dispute the charge.

[321Snowbell01]

I need to talk to someone about 3 charges made to my account

[renojim]

@321Snowbell01, the phone number has been posted at least twice in this thread.

[Anonymous]

We have already done the factory reset and everything else that this website has said to do. This person wanted to email me a link to report our experience with the scammers. If its for real, we would like to help. Otherwise we will ignore it. Thank you for your time. DAO