Account, payments & subscriptions

[Mikenapier]

I need help my Roku isn’t receiving power

[atc98092]

@Mikenapier this isn't a thread to post your question, as it's a completely different topic. I suggest creating a new thread, and make sure you provide more details such as the Roku model number, how it is powered and anything seen on the screen.

[boxcar292]

no  just bunch of **bleep**.  most dishonest 

[Tinygir]

Why don't you have a phone number to contact you????. After over a YEAR of you charging my bank account $5.33 every month-I could not figure out how to contact you or stop your company from charging my bank account. My bank couldn't even find a phone number for your company. So now your company has made over $70 off me. Any way to get a refund??? 

[atc98092]

@Tinygir please read the previous posts. You can confirm if you have any subscriptions through Roku on your Roku user account page. https://my.roku.com. If you are paying through Roku, it will be listed here and you can adjust/cancel any subscription there.

If there's nothing listed on that page, then you are not being billed by Roku. It doesn't matter if the CC statement says Roku, because scammers can put anything they want on the bill. 

If it's listed on your user page, then cancel it there. If it's not, you're being scammed and you need to contact your CC company to contest the charges and request a replacement CC with a new number.