Account, payments & subscriptions

[suritz]

I own a Roku stick and take it with when I go to Florida for the winter.  I am there for 3 months.  Two years in a row, it stops working after the 2nd month.  So I contacted the customer service phone number of 925-450-1196.  Much to my surprise, the call was answered in 15 seconds.  Then the "fun" began.  He asked me for my credit card on file to verify it was really me.  He asked me to go to my credit card account to verify a verifying charge had come through.  IT did not.  So he asked me for any trading accounts I have that he could use as verification.  I told him I had Robinhood.  He told me to log in and he gave me code numbers to use.  I used the code numbers as he directed me,   This is after he asked me to setup a transfer via debit card from my checking account to Robinhood. 

I ended up purchasing $997 in bitcoin.  He said do not worry. You can transfer back. In the meantime, the transfer via my debit card caused my checking account to have a negative balance.  I hung up on him, and sold the bitcoin for a $1 profit.   WHAT IS GOING ON WITH CUSTOMER SERVICE AT ROKU Mr. Gidon Katz?

[Anonymous]

@suritz 

If they asked for a credit card it is a scam. ROKU never charges for support. Call your credit card company now, dispute the charge and get them to send you a new card with a different number.

Real ROKu support info is here:

https://support.roku.com/contactus/contact-options

[Strega2]

Where did you come up with that phone number?  It’s not the number that Roku gives on their contact page, and a few sources say it belongs to “James Smith”.

And given that Roku doesn’t require a credit card or any other payment method, that would seem to be a really weak way to identify a Roku user on the phone.

I would give up on "James" and try Roku! 😀  https://support.roku.com/contactus

[atc98092 · Accepted solution]

No, no, a thousand times NO!!!!!!!!!!!!

Roku does not charge for customer service. Roku does NOT have telephone support. NEVER do a web search for Roku support phone numbers. They will ALL be a scam. 

NEVER provide your credit card or bank information to anyone on the phone unless you are 100% certain they are who they say they are. And that means calling a phone number that you know is going to exactly who you believe them to be. If you are web searching for a phone number, do not trust any number you find unless it can be verified on a legitimate web site for that company. 

Here's a web site that explains all the current Roku related scams. It provides a very good explanation of many of them.

[Treazure05]

This just happened to me yesterday and I’m very upset!  It has me afraid to use Roku moving forward.

[LoveisGod77]

Good afternoon

[Football812]

Why can’t I access ESPN or Roku when I paid for it

[atc98092]

@Football812 Your question is off topic for this thread., I suggest creating a new thread, and make sure you include details such as your Roku model, how you subscribe to ESPN, and what steps you have tried. 

[Van5]

I need to speak wit someone about my CBS. I am paying a monthly payment but not getting the service.

[renojim]

@Van5, start with account/payment support at https://support.roku.com/contactus.