Account, payments & subscriptions

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gisw
Newbie

Is there a phone number for customer support?  For two months I have received charges that are not l

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Is there a phone number for customer support?  For two months I have received charges that are not listed on my subscription, charges, billing page.  I need to resolve this and cannot locate a number.  The links just take meback to the same page to view.

2 Solutions

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RokuJohnB
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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Hi @gisw,

A warm welcome here in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Don't hesitate to get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payments, & subscriptions," select questions about the charge, contact us, and we offer three options of support via email, chat, or phone call.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account

If there's anything else that we can do to assist you, please keep us posted.

Regards,                                                                                                                                              John

John
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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Hi, @Noel1951.

We appreciate you reaching us here in the Roku Community!

We'd be happy to help you check the charges on your account.

Here are the steps to check the charges on your account:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

If you're unable to locate the charge, you may try checking the email address associated with your streaming device. Here's how: Home > Settings > System > About.

Here are the steps to cancel the subscription:

  1. Sign in to my.roku.com
  2. Go to My Subscriptions.
  3. Under Active subscriptions, select the subscription you want to cancel.
  4. Select Manage subscription and then select Turn off auto-renew
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

If you're still unable to locate the charge, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

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21 REPLIES 21
RokuJohnB
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

Jump to solution

Hi @gisw,

A warm welcome here in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Don't hesitate to get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payments, & subscriptions," select questions about the charge, contact us, and we offer three options of support via email, chat, or phone call.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account

If there's anything else that we can do to assist you, please keep us posted.

Regards,                                                                                                                                              John

John
Roku Community Moderator
IhateUKOR
Newbie

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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THERE ARE NO HUMANS TO TALK TO I REGRET SIGNING UP THEY'RE NOGOOD THIEVES

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RokuJanadeeK
Retired Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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Hi @IhateUKOR,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing and subscription concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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Re: Is there a phone number for customer support?  For two months I have received charges that are n

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have had my credit card hacked 4 times in the lest 5 months and my roku account is the only account that I have updated after every hack

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RokuJohnB
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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Hi @carllaclaire,

Greetings from the Roku Community!

We will be more than happy to assist. Please try to use the link that was given above.

If you need anything else, please keep us posted.

Regards,
John

John
Roku Community Moderator
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Lyndamoc
Reel Rookie

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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I need phone number to customer service.  Phone number for a human!  Your site recommendations to solve my issue did not work.  Human being!!!  

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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Thanks for the post, @Lyndamoc.

We understand that you were hoping to speak with a live agent to address your concerns. We're here to provide information.

For further assistance, please meet us in our inbox; we've sent you one. We are eager to learn more about your concern and resolve this as quickly as possible. 

We are anticipating your prompt response.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
Dusty9501
Newbie

Re: Is there a phone number for customer support?  For two months I have received charges that are n

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I need a phone number for customer support.

Lynn25
Newbie

Re: Is there a phone number for customer support?  For two months I have received charges that ar...

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I have been paying for several months now on things I didn't order from ROKU. Who do I talk to?!?!?!?!

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