Account, payments & subscriptions

[MirandaK827]

I purchased the PayPerView fight tonight to watch on the ESPN app. I made the purchase through Roku Pay. An error message popped up and said the request could not be processed at this time. And my Roku account shows no record of the purchase. However, my debit card was charged and the amount has cleared my checking account. I have chatted with an agent and received no help regarding being refunded for the charge. What do I do now to get a refund??! 

[BeachGirl73]

Ihad the same issue charged my account 5 times for the fight.

[RokuReynan-L · Accepted solution]

Hi, @MirandaK827 and @BeachGirl73.

Greetings from the Roku Community!

We appreciate you reaching us about the charges on your account. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct ESPN Support

We hope this will be sorted out soon.

Regards,
Reynan