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It doesn’t allow me to save changes when I try shutting off the two step verification. How can I disable the two step verification? I am trying to do this so my husband can log on on his phone without the two step verification code b cause it goes to my number and I do not want to change numbers because then I won’t be able to log in .
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Hi, @Pleathers24.
Welcome to the Roku Community!
We appreciate you reaching us about turning off the two-factor verification. We're here to help.
Here's how:
- Sign in to your Roku account
- Go to Account info
- Scroll to the bottom of the page and turn the toggle on/off.
- To save this setting you must confirm your email address and password
- Then select Save changes
Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account
Hope this helps!
Regards,
Reynan
Roku Community Moderator
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Hi, @rocusucsubido.
Welcome to the Roku Community!
We see that you're still having an issue turning off the two-step verification. No worries, we're here to help.
Here are the reference where you can find the switch to turn off the two-step verification.
Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account
We hope you find this information helpful.
Regards,
Reynan
Roku Community Moderator
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Re: Shutting off two step verification
It doesn’t allow me to save changes when I try shutting off two step verification.
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Hi, @Pleathers24.
Welcome to the Roku Community!
We appreciate you reaching us about turning off the two-factor verification. We're here to help.
Here's how:
- Sign in to your Roku account
- Go to Account info
- Scroll to the bottom of the page and turn the toggle on/off.
- To save this setting you must confirm your email address and password
- Then select Save changes
Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account
Hope this helps!
Regards,
Reynan
Roku Community Moderator
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Re: Shutting off two step verification
hello
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Hi, @rocusucsubido.
Welcome to the Roku Community!
We see that you're still having an issue turning off the two-step verification. No worries, we're here to help.
Here are the reference where you can find the switch to turn off the two-step verification.
Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account
We hope you find this information helpful.
Regards,
Reynan
Roku Community Moderator