Account, payments & subscriptions

[Pleathers24]

It doesn’t allow me to save changes when I try shutting off the two step verification. How can I disable the two step verification? I am trying to do this so my husband can log on on his phone without the two step verification code b cause it goes to my number and I do not want to change numbers because then I won’t be able to log in . 

[Pleathers24]

It doesn’t allow me to save changes when I try shutting off two step verification. 

[RokuReynan-L · Accepted solution]

Hi, @Pleathers24.

Welcome to the Roku Community!

We appreciate you reaching us about turning off the two-factor verification. We're here to help.

Here's how:

1. Sign in to your Roku account
2. Go to Account info
3. Scroll to the bottom of the page and turn the toggle on/off.
4. To save this setting you must confirm your email address and password
5. Then select Save changes

Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account

Hope this helps!

Regards,
Reynan

[rocusucsubido]

hello

[RokuReynan-L · Accepted solution]

Hi, @rocusucsubido.

Welcome to the Roku Community!

We see that you're still having an issue turning off the two-step verification. No worries, we're here to help.

Here are the reference where you can find the switch to turn off the two-step verification.

Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account

We hope you find this information helpful.

Regards,
Reynan