Account, payments & subscriptions

[Psychosteveo89]

I was finally able to figure out how to cancel my subscription but it's now trying to charge me for the year. Please don't charge me? It will greatly appreciated.

[RokuJohnB]

Hi @Psychosteveo89,

A warm welcome here in the Roku Community!

We will be happy to assist you further with this concern, but we'll need to gather more information. Are you directly subscribed to the channel provider or through Roku Pay for confirmation?

We'll wait for your response.

Thanks,

John

[Psychosteveo89]

From the nfl app on my roku which charges through roku pay.

[RokuJohnB · Accepted solution]

Hi @Psychosteveo89,

Thank you for keeping us posted!

To be better assisted with your subscription inquiry, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Kind regards,

John