Account, payments & subscriptions

[Huntersnuffy]

My Paramount+ app opens on the kids channel and won't let us out to the regular shows we watch. We are retired and don't even have kids. I can't get past the PIN page. I can't do anything because you aren't allowed to through the kids page. I can't even cancel it!!!

[RokuReynan-L]

Hi, @Huntersnuffy. 

Welcome and thank you for posting here in the Roku Community!

We understand that you're having trouble accessing your Paramount+ app. No worries; we're here to help. 

Here are the steps on how you can update the PIN on your account: 

1. Sign in to your Roku account
2. Under PIN Preference, select Update
3. To set up a PIN, select Create a PIN
4. To reset an existing Roku PIN, select Change PIN

To learn more about Roku PIN, you can visit this support article: How to create, reset, or remove your Roku PIN

For further assistance, you may contact our Account and Billing Support and choose the "Account, payments & subscriptions" category. You should be able to talk/chat/email with one of our live experts.

Hope this helps!

Regards,
Reynan